The story about the murder of a 11-year-old boy, Rhys Jones in Croxteth, Liverpool, in 2007 and his parents, Melanie's and Steve's ordeal, and how Rhys's murderer and associates were eventually brought to justice.
The series follows a single mother named Claudia who lacks a close relationship with her son and is desperate for some connection. When a local child goes missing, she sees her opportunity to get involved.